Services

End-to-end Healthcare RCM, plus virtual nurses who keep panels healthy.

Claritas runs the full revenue cycle for clinics, physician groups, and health systems — and extends your clinical team with U.S.-protocol Virtual Nurse Assistant services. One vendor, one accountability line, one set of KPIs.

Healthcare Revenue Cycle Management

Every step of the revenue cycle — owned, measured, improved.

Led by COO Arpita Sharma (14+ years in Healthcare RCM), our delivery teams are built around specialty expertise, payer fluency, and disciplined operations. No black boxes, no surprises.

Patient Access & Eligibility

Front-end accuracy is where revenue is won or lost. We verify demographics, insurance eligibility, benefits, and prior authorization needs before the patient ever sits in the chair.

  • Real-time eligibility & benefits verification
  • Prior authorization initiation and tracking
  • Patient estimation and financial counseling support
  • Demographic and insurance data quality checks

Medical Coding (CPT, ICD-10, HCPCS)

Certified coders (CPC, CCS, CRC) review documentation and assign accurate codes across specialties — primary care, surgery, cardiology, orthopedics, behavioral health, and more.

  • Outpatient, inpatient & ambulatory surgery coding
  • E/M leveling per 2021/2023 guidelines
  • Modifier accuracy & NCCI edit compliance
  • Specialty-specific coder pods

HCC & Risk Adjustment Coding

We surface and validate suspect and supported HCCs with chart-cited evidence — protecting RAF accuracy and audit defensibility for value-based contracts and Medicare Advantage.

  • Prospective & retrospective chart review
  • RADV-ready audit trails
  • Provider feedback loops & education
  • Annual wellness visit gap closure

Charge Entry & Claim Submission

Clean, complete, payer-specific claims sent on day one. We scrub every claim against payer rules, LCDs, and your historical denial patterns before submission.

  • Daily charge capture reconciliation
  • Pre-submission scrubbing & edits
  • Electronic & paper claim submission
  • Clearinghouse rejection workflow

Payment Posting & Reconciliation

ERA, EOB, and patient payments posted accurately and reconciled to the penny — so your A/R reflects reality and exceptions surface fast.

  • ERA/EOB auto and manual posting
  • Contractual & non-contractual adjustment review
  • Patient payment reconciliation
  • Daily deposit balancing

Denial Management & Appeals

Every denial is triaged, root-caused, and either appealed with payer-specific evidence or fed back upstream so the same denial never happens twice.

  • Root-cause analytics by payer & reason code
  • First, second, and external level appeals
  • Underpayment recovery
  • Closed-loop fixes to coding & front-end teams

A/R Follow-Up & Collections

Aged receivables don't sit. Our A/R team works claims by payer, dollar value, and aging bucket — with a documented contact cadence on every account.

  • Aging bucket prioritization (30/60/90/120+)
  • Payer follow-up via portal, IVR, and live calls
  • Patient statements & soft collection support
  • Bad-debt and write-off governance

Credentialing & Provider Enrollment

From CAQH maintenance to payer enrollments and re-credentialing, we keep every provider in-network and billable — across all states and lines of business.

  • Initial enrollment with commercial & government payers
  • CAQH profile creation & attestation
  • Re-credentialing tracking & expirables
  • Group, facility, and individual NPI management

Compliance, Audit & Reporting

HIPAA-aligned operations, SOC 2 Type II controls, and transparent dashboards. You see what we see — KPIs, denial trends, and coder quality scores in real time.

  • Monthly KPI scorecards (DAR, FPR, denial %, NCR)
  • Coding QA & inter-rater agreement
  • HIPAA & OIG-aligned audit support
  • Custom executive reporting
Virtual Nurse Assistant

A licensed nurse, on your team, on the phone.

Our Virtual Nurse Assistant (VNA) service extends your clinical capacity with experienced RNs and LPNs working under your protocols and EMR. They handle the patient-facing work that keeps providers stuck after hours — triage, follow-ups, refills, chronic care check-ins, and AWV prep.

Licensed RN / LPN staffing Works inside your EMR (Epic, Athena, eCW, Kareo, AdvancedMD) HIPAA-aligned, U.S. business hours coverage Flexible: dedicated, shared, or overflow models

Patient Triage & Symptom Intake

Licensed nurses (RN/LPN) handle inbound symptom calls, follow standardized triage protocols, and route patients to the right level of care — same-day, urgent, or scheduled.

Appointment & Follow-Up Coordination

Post-visit follow-up calls, no-show recovery, pre-procedure prep instructions, and appointment reminders — keeping panels full and patients engaged.

Medication Reconciliation & Refills

Virtual nurses review active medication lists, identify duplicates and interactions, process refill requests under provider protocol, and document in your EMR.

Chronic Care & RPM Monitoring

Monthly check-ins for CCM and RPM patients — reviewing vitals, reinforcing care plans, escalating concerns, and capturing the time-based documentation needed for billing.

Annual Wellness Visit (AWV) Prep

Pre-visit outreach, health risk assessments, and AWV questionnaires completed by phone — so providers walk into the visit with a fully prepared chart.

Care Plan & Documentation Support

Nurses draft care plan updates, scribe encounter notes from provider dictation, and close documentation gaps that block clean claims downstream.

Specialties we support

Coders and nurses with specialty depth — not generalists.

Primary CareInternal MedicineCardiologyOrthopedicsOB/GYNPediatricsBehavioral HealthUrgent CareAmbulatory SurgeryRadiologyPathologyPhysical TherapyHome HealthDME
How we engage

A delivery model built by operators.

01

Discovery & gap analysis

We audit a sample of your encounters, denials, and A/R to baseline performance and identify the top 3 revenue leaks.

02

Transition & onboarding

Documented SOPs, EMR/clearinghouse access, payer rule packs, and a 30/60/90 transition plan — with no disruption to cash flow.

03

Steady-state operations

Dedicated pod model with daily huddles, weekly KPIs, and a named delivery lead who actually answers the phone.

04

Continuous improvement

Quarterly business reviews, denial trend deep-dives, and process tuning to keep DAR low and net collections high.

Frequently asked questions

Answers before the discovery call.

The questions we hear most often from CFOs, practice administrators, and clinical leaders evaluating Claritas.

Healthcare RCM

Virtual Nurse Assistant

Still have a question?

Send it our way and the right person on our team will follow up directly — usually within one business day.

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One partner for the whole revenue cycle.

Whether you need full-service RCM, a focused denial cleanup, or a pod of virtual nurses to take work off your providers — let's scope it together.